Privacy Covenant

We collect information that you voluntarily provide when you interact with our platform. This includes:

• Account information: Your name, email address, and password when you create an account or join our waitlist.
• Payment information: Billing details processed securely through our payment provider, Stripe. We do not store your full credit card number on our servers.
• Profile and form submissions: Any information you provide through interest forms, testimony submissions, or community profiles.
• Communications: Messages you send to our team, responses to surveys, or feedback you provide.
• Usage data: Basic information about how you use the platform, such as pages visited and features accessed, collected through standard analytics tools.

We use the information we collect for the following purposes:

• To provide and maintain your membership access, including billing and account management.
• To communicate with you about your account, platform updates, upcoming sessions, and community announcements.
• To respond to your inquiries and support needs.
• To personalize your experience within the platform, including curriculum recommendations, and to support approved portfolio display for eligible signed-in Community members and moderated Community activity.
• To improve our content, resources, and overall platform experience based on how members engage with our materials.
• To comply with legal obligations and protect the rights and safety of our community members.

We do not use your personal information for advertising targeting or sell your data to third parties for marketing purposes.

We do not sell, rent, or trade your personal information to third parties. Your data is shared only in the following limited circumstances:

• Payment processing: We use Stripe to securely process membership payments. Stripe receives the billing information necessary to complete transactions and is bound by their own privacy obligations.
• Email communications: We use a trusted email service provider to deliver messages, session reminders, and community updates. Your email address is shared with this provider solely for delivery purposes.
• Platform hosting: Our platform is hosted on secure infrastructure providers who process data on our behalf under strict confidentiality agreements.
• Community portfolios: Approved, complete portfolios may be viewed only by eligible, signed-in Community members, not by the public. Visible fields are the member's name, gender, state or region, country, bio, relationship vision and values, and photo. Portfolio display omits account contact fields, owner identifiers, course and proof records, and moderation details. Recognizable email or phone patterns in profile text may be filtered when detected; this screening may not catch every instance.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect the safety and rights of our community members.

All third-party service providers we work with are carefully selected and are contractually obligated to handle your data securely and only for the specific purpose we have engaged them.

We take the protection of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

These measures include encrypted data transmission, secure server infrastructure, access controls that limit data access to authorized personnel, and regular review of our security practices.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest reasonable standards of data protection.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal or operational retention requirements. Please note that deleting your account will remove your access to all platform content and community spaces.
• Communication preferences: You may opt out of non-essential communications at any time by updating your preferences or contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

If you have questions about this Privacy Covenant, wish to exercise your rights, or would like to discuss how we handle your information, please reach out:

Email: hello@waitatthewell.com

We are committed to resolving any concerns you may have and will respond at the very earliest possible time.